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Support & Resolution

Elevate Support with Advanced Tools

Handle customer queries faster and deliver exceptional service with our suite of modern live chat features. From real-time team collaboration to intelligent workflows, we give your support team the power to resolve tickets faster and delight customers.

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Under 30s Avg First Response
99.8% Resolution Rate
|Support Workspace
Tier 1 Helpdesk
SC
Sarah Connor

Enterprise Plan • ID #8492

Priority
Hi team, I need help integrating the webhook endpoints with our custom CRM.

Hello Sarah! Here is the direct link to our Webhook Authentication guide:

docs.chatquartz.com/webhooks
/greet/docs/resolve
Support Infrastructure

Designed for Modern Support Teams

Give your agents the fastest tools to resolve issues, organize conversations, and deliver unforgettable service.

Multi-Channel Stream3 Active Channels
WA
WhatsApp Sync
Real-Time Active
FB
Messenger Inquiries
Synced
Centralized Hub

Unified Conversation Management

Effortlessly manage customer queries in a single location with real-time sync across web and mobile channels.

Unified Inbox: Hold conversations across web and mobile apps in one place.
Conversation History: Search, filter, and review past customer interactions.
User Status: Monitor customer presence and engagement context.
Zero context switchingExplore Inbox
Search articles: "refund policy"
How to process refunds & credits

Billing & Invoicing • 2 min read

1-Click Send
Account security & 2FA guide

Security • 3 min read

View
Instant Self-Service

Knowledge Base Integration

Quickly answer customer questions with instant access to knowledge base resources directly inside chat.

Direct Integration: In-chat search for help center and knowledge base articles.
Article Sharing: Send relevant documentation directly with 1-click insertion.
Self-Service: Enable customers to resolve common queries without waiting.
-50% Repeated QuestionsExplore KB
Release_Notes_v2.4.pdf
1.2 MB
/welcome/pricing/transfer
High Productivity

Streamlined Messaging Tools

Engage customers effectively with customizable communication features and rapid canned shortcuts.

Rich Media Support: Send images, PDF guides, and videos seamlessly.
Canned Responses: Speed up response times with pre-saved message templates.
Reactions & Formatting: Add clarity and personality to customer chats.
3x Faster RepliesView Canned Tools
Dept: Technical SupportPriority: Urgent P1Tier: Enterprise
Private Internal Note: Customer is expanding to 50 seats next month.
Structured Operations

Efficient Organization

Optimize workflows with specialized tools designed for multi-tiered support operations.

Department Routing: Direct chats to specific teams like billing or tech support.
Conversation Tags: Categorize and prioritize customer inquiries with ease.
Internal Notes: Leave private notes for teammates within conversations.
Streamlined CollaborationRouting Rules
Interactive 3D Ecosystem

Universal Support Integrations

Hover over any card below (or tap on mobile) to flip and discover how Chatquartz unifies channels, AI engines, and languages.

Unified EcosystemTap to flip

Omni-Channel Connectivity

Channel ManagementView Capabilities
Channel ManagementActive Sync

Omni-Channel Connectivity

Respond across platforms seamlessly:

WhatsApp, Messenger, Telegram, Slack, SMS, and Email
Save time by centralizing communications
Unified conversation threads with zero context loss
Plug & Play ReadyInstant Setup
Intent IntelligenceTap to flip

Smart Reply with DialogFlow

{ "redirect": "..." }
{ "agent": 305 }
{ "department": 11 }
{ "human-takeover": true }
Smart AutomationView Capabilities
Smart AutomationActive Sync

Smart Reply with DialogFlow

Smart Reply streamlines communication by offering AI-powered response suggestions in real-time, helping agents save time and boost efficiency. Get tailored suggestions in the user's language from both OpenAI and Dialogflow.

Instant contextual reply suggestions for agents
Dialogflow CX/ES and OpenAI integration support
Automatic routing actions based on intent recognition
Plug & Play ReadyInstant Setup
50+ Global LanguagesTap to flip

Multilingual Support

Come posso aiutarti?
Hei, hvordan kan vi...
Te puedo ayudar hoy!
Bienvenue chez nous!
Global ReachView Capabilities
Global ReachActive Sync

Multilingual Support

Talk in any language—your chatbot adapts to you!

Real-Time Translation: Seamless two-way language translation in active chat.
Language Detection: Auto-identifies visitor locale and responds accordingly.
50+ Languages: Universal coverage for global customer support operations.
Plug & Play ReadyInstant Setup
Intelligent Dispatch

Smart Agent Routing

Deliver fast and accurate answers with automated routing. Route incoming queries to the right department or agent automatically based on customer intent, language, or past history. Reduce wait times and improve first-contact resolution rates effortlessly.

Intent-Based Matching: Direct chats automatically to billing, tech support, or sales.
Workload Balancing: Distribute inquiries evenly across available team members.
Seamless Human Takeover: Instant transfer from bot to live agent with full context.
Handoff in < 2 seconds
Zero Data Loss
Amanda MillerChris GreysonJessica Taylor

Active Specialists

3 Available in Billing

Auto-Assigned
Marcus Wright (VIP Customer)Just now

"I need to upgrade our enterprise account to 50 agent seats and request consolidated invoicing."

Skill Match: Routed to Amanda Miller (Billing Lead)
100% Match
Amanda MillerAmanda Miller • Billing Specialist
Connected

"Hello Marcus! I have pulled up your account structure and already generated the 50-seat consolidated invoice preview for your review."

World-Class Customer Support

Effortless Customer Support with Chatquartz!

Empower your agents, accelerate response times, and delight every customer with next-generation live chat.

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No credit card required 5-minute setup 99.8% customer satisfaction